Skip to content
Circle K

Circle K

www.circlek.com
What is your customer experience with Circle K?

Circle K Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Circle K has a 1.9 star rating from 410 reviews; 18% would recommend and most consumers report dissatisfaction. Common mentions include refunds, pay at the pump holds, membership and app issues, and widespread Circle K reviews noting poor customer service.

Positive Feedback

Shoppers value the convenience and location of stores; a few reports praise helpful individual cashiers.

Negative Feedback / Risk Areas

  • Frequent Circle K customer complaints about rude staff and poor customer service.
  • Refund and billing problems, including pay at the pump holds and missing reimbursements.
  • Dirty facilities, pricing errors, and unresolved claims for damaged vehicles or bad gas.

Key Takeaways for Future Customers

  • Expect convenience but verify charges at the pump and keep receipts for refund requests.
  • Use caution with app membership and payment methods; follow up promptly for missing refunds.
  • Consider calling ahead about services; escalate unresolved issues through formal complaint channels.
View full overview ›

Media from reviews

Circle K - Missing payment
Circle K - Sexual harassmentCircle K - A VALID customer service number? No.Circle K - Warn other consumersCircle K - Warn other consumers - Image 2Circle K - Warn other consumers - Image 3Circle K - Warn other consumers - Image 4
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
store gas pump phone number customer black man phone lady service manager
Filter review
Sort by
Ann E Jhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid $22 for gas and $101 plus the $22 out of my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need a $101 deposit back into my account ASAP. This transaction has frozen my account. I need those funds.

View full review
Loss:
$101
Pros:
  • Usually friendly staff
Cons:
  • Holds money against your approval

Preferred solution: Full refund

User's recommendation: DO NOT PAY At PUMP PER THE BANK

Resolved
Ketsia J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Charlotte, Florida

Resolved: Missing payment

Circle K - Missing payment

Hello,

I worked my scheduled shift today at Circle K from 8:00 AM to 12:00 PM.

I clocked in at 7:56 AM because I arrived early, but when my shift ended, I was unable to clock out.

Later I was told that I did not work, which is not true.

I was physically present and completed the full shift, I can confirm my presence if you want.

Please review and correct my time so I can be paid.

Thank you.

View full review
Monet Ops

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Rock, Arkansas

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 09, 2026

Seamed concerned however did not resolve issue for the customer they called me and I was hug up on

Original review Jan 08, 2026

No resolution was not concerned about sales I will never shop there again Human resources must be sheltering employees and covering up

View full review
Ilse Qej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stone Mountain, Georgia

Store 270**** gas receipts at the pump

I have to have them for tax purposes.

Not one time have I ever gotten a ticket at the pump. Have to go in every time.

And I am an Easy Pay customer.

Sick of standing in line for a paid gas ticket

PLEASE KEEP PAPER IN PUMPS. JUST THAT SIMPLE

View full review
Monet Ops

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Rock, Arkansas

Talk to customer care they took complaint but they didn't get back with me shop elsewhere which was Kristin 's suggestion

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 07, 2026

Contacted company and they didn't Contact me back

Updated by user Dec 23, 2025

They took my complaint and I didn't get a response

Original review Dec 23, 2025

Associate at store would not wait on me and suggested I shop somewhere else and I was being recorded

View full review

User's recommendation: Shop somewhere else

Andrea H Ejn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was in the store and this lady that works ther was yelling and being mean and rude to the lady that was cooking the cashier came over to where the cook was to yell at her in her face.. they tried

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Oct 07, 2025

That cashier should be fired or reprimanded to leave that lady alone; she doesn't bother anyone that we ever see. The cashier walked up in her face, and that man tried to make it seem like she did something.

We saw everything; she did nothing at all. I feel like y'all are going to use her as a scapegoat, but if that happens, we will post and keep posting all over AU. Watch the cashiers; all that glitters isn't gold. Watch out; they are using people in Circle K and throwing them away like trash, managers and all.

No one is important or works hard enough. This is 2884 E University Auburn Al not Georgia

View full review
Loss:
$500
Pros:
  • Nice cook and good food
Cons:
  • Racism

Preferred solution: Apology

User's recommendation: I have a video. Of the cashier following her.

2 comments
Guest

“No one is important or works hard enough”. Translation, “I used to work there or am family/friend of the cook.

My powers of observation in a one-minute observation in a matter that had nothing to do with me will be extrapolated to create a false narrative. I will post a complaint in hopes that chaos ensues”.

There. I fixed your post to express what you are really attempting to do.

Guest

Why on earth would you deserve an apology in a matter that did not involve you? Not to mention the attempted grift of a $500 loss claim.

View more comments (1)
Lila M Jse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alpharetta, Georgia

Another person pulled up to the pump when I prepaid for gas and then I asked for a refund

Updated by user Nov 22, 2025

I told the local store, Philpot, Ky. that I had contacted the main office, concerning the matter. It was noted by them, though, I've yet to see a refund.

Original review Nov 07, 2025

Another person pulled up to the pump and then pumped the gas that I previously paid for, I asked for a refund and then it wasn't granted

View full review
Loss:
$5
Pros:
  • Rewards program for incentives off gas

Preferred solution: Full refund

User's recommendation: Make sure there's no way another person can possibly pull up to the pump that you've prepaid gas for

Ron H Ceb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Colorado

Yes I still need a refund I got 52.oo back on refund I was charged 101.00 plus gas for 27.02 thats128.02..im still owed 72.02 it happen twice at another location I got 30.00 in gas was charged again

I still haven't gotten my refund..1 got 52.00 back from the first transaction they took 101.00 and 02 or something .I'm still owed 78.00. cash app also should help recover they let my money be sent without my permission don't pay for gas with card at circle k..and I'm thinking about leaving cash app

View full review
Loss:
$168
Cons:
  • Gas refunds are not being put back on cards

Preferred solution: Full refund

Priscella Dmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sexual harassment

Circle K - Sexual harassment

My manger Jordan took me to his knew house in tried to to *** with me in when he found out I wasn't going to let him he fired me

View full review
Anonymous

An employee stole my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I went into the Circle K in pineville Louisiana on Highway 28 E. at about 1030 or 11 AM on Thursday 8/21/25.

I paid for my gas with the clerk that was working, which was a white male. I told him I needed $25 in gas on pump too. I go out to the car I could not get the pump to come on. So, I go back to in the store to tell the clerk I couldnt get the gas pump to reset.

The white male that was working the register proceeded to tell me that he put it on pump five instead of pump two so it was his fault. There was another man working there a tall, black man and another man which would be a shorter black man. The taller black man suggested he give me my money back and assured me it would be on my debit card within 15 minutes. It was not I still havent received the $25 so I went to Circle K this evening, talk to the clerk working to explain to her what happened and when I proceeded to tell her that it was a tall, black man and a short black man that worked there that morning when I was in there, she said they have names and told me their names .

She got very upset that I said, the short black man and the tall black man however, she didnt get upset when I said the white man was working the register she started screaming at me and told me to get out of her store in which idea I did. This lady needs to be fired and if she doesnt get fired, I will make sure its something is done.

View full review

User's recommendation: Do not go in Circle K in Pineville on Highway 28 E. and refer to any manager as a black male. Don’t know what you’re gonna call him. If you don’t know their name however don’t call them a black mail because you will get thrown out of the store.

Mike C Jtn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pendleton, Oregon

I called circle k store to ask simple questions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called the one on Michigan Street in Grand Rapids, Michigan. They picked up the phone and hung it up immediately without saying anything.

The Circle K in Comstock Park, Michigan, the lady's name, Sarah, asked me if I could leave a message, and before I could get my full message out, she hung up the phone without saying anything. Pretty unprofessional.

View full review
Pros:
  • Store looks nice on the outside
Cons:
  • People working on the inside of both locations have horribly bad attitudes

Preferred solution: I think you should get rid of those people and put new people in.Output multiple applications.And nobody ever wants to answer my questions properly

User's recommendation: I would avoid both these stores.Their both and grand rapids michigan once on michigan's The other ones on alpine avenue

Franchesca Vgh

My free coffee expired before the end of the day

So today was national coffee day and in my inner circle rewards there was a free coffee. After working a 10 hour day I stop by Circle K to get my free coffee and when I went to the counter and hit my free copy button, it said it had expired and I had not used my free coffee reward yet.

It was only 8:15 PM. The lady at the counter said she couldnt do anything about it. She asked me if I still wanted to coffee and I said no because she was wanting me to pay for it when it shouldve been free.

Why did the reward expire when the day was not over yet because it said it was national coffee day, which should not have expired until 12 midnight. Please look into this.

View full review
Denise D Nmh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to report

Yes sir or ma'am, I need to report an incident at Circle K on 585. The lady working at 8:30 AM was the only person there and was being rude.

All I was doing was putting in a phone number, and she was being very impolite. I think she's rude, plus she was standing around doing nothing to help her customers.

View full review

Preferred solution: Apology

User's recommendation: Im not shopping there anymore until issue resolved...

Melinda L Imn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A VALID customer service number? No.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Circle K - A VALID customer service number? No.
Original review updated Apr 23, 2025

First of all, there should BE an easy to find, easy to use, and ANSWERED customer service number.

Second, IF YOU'RE GOING TO PUT A HOLD OF $175 TO USE PAY AT THE PUMP, POST IT ON THE PUMPS!!! I was going to get gas, then groceries, and after the $29.70, BUT $175 HOLD, there was under $10.

So... no groceries, AND A LOT OF ANXIETY!

EDITED TO ADD THAT THIS LOCATION DOES NOT SHOW UP IN CIRCLE K AS A LOCATION, HENCE THE MEDIA FILE, SHOWING LOCATION, FROM GOOGLE MAPS.

View full review
LEE S Uwy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wyandotte, Michigan

Warn other consumers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Circle K - Warn other consumers
Circle K - Warn other consumers - Image 2
Circle K - Warn other consumers - Image 3
Circle K - Warn other consumers - Image 4
Updated by user Feb 01, 2025

The company has decided to not do anything about it and to continue letting this employee threaten people. Hopefully this crazy person attacks somebody and they sue the company so they can realize that they should have done something much sooner.

Original review Jan 25, 2025

Circle K, 124 E BEACH BLVD

LONG BEACH, MS, US, 39560

December 24th 2024

To whom it may concern,

I'm writing this because of my experience yesterday at approximately 4:30 giving you that time for any video or surveillance you may have for review. I went into the store to simply get a fountain drink and a lottery ticket as I do often being that I am a resident of Long Beach.The store employee there, an african American male seemed to be visibly stressed out. He was being rude to customers, treating all customers and not just me disrespectfully. When I was buying my drink he was short with me. I even asked him if he was okay. At this point he was talking to the other employee there about how he knew people he could call that would do violent acts towards people like some kind of street thug. It must have been related to someone else because I had done nothing or said anything that would make me think it was intended for me. In my opinion at this point he was extremely hostile and combative. All I wanted was a lottery ticket and he said it was down and he couldn't do it. When I asked him if it would be fixed tomorrow he said he didn't know or care and I think he said he didn't want it to ever get fixed. I said and because I felt offended that I was the customer and without me he wouldn't even have a job. He then called me an *** right to my face and also said that every time I came in there I acted like one. When I was leaving I said he was nothing more than a minimum wage loser and to get a life. He followed me out and stated I was banned from ever coming back into the store. At this point I became so angry I came back into the store and threw my drink at the floor. When I was walking to my car he came outside and threatened me with physical violence. I still have a hard time believing that it all happened. I definitely feel I did nothing to deserve it. I'm glad in a way that he didn't attack me as your company would be facing a lawsuit. This person has absolutely no business working with the public. He is a Toxic and Violent person. If something is not done about it I'm sure that there will be consequences of his actions in the future. It is shameful how this employee acts towards your customers. This behavior is unacceptable and something should be done about it. If you have any further questions please don't hesitate to ask. Thanks for your valued time in this matter.

Respectfully,

Lee Smithson

This is the Statement I sent to the Corporate office. As of now 30 days later I have heard nothing back from it and the person my statement is referring to is still there. It's hard to believe they would do nothing about it and allow this person to continue working there.

Circle K, 124 E BEACH BLVD

LONG BEACH, MS, US, 39560

Address is

View full review
Loss:
$3
Pros:
  • Convienance
Cons:
  • Unacceptable service

Preferred solution: Warn other consumers to spend their hard earned money elsewhere and be treated with some respect.

User's recommendation: Spend your hard money elsewhere and be treated with some respect

Angela F Zql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude employees

I went to the Circle K on Airline and said I was met with the three rudest employees. One was a manager who said that she didn't care if I came back, and the other was calling someone weird or strange about a company policy, and one was starting an argument with a customer and the manager.

They were Black, and it was in the morning. I don't appreciate three rude employees when I go there or a manager who likes to talk back to a customer and an employee who likes to start a fight or an argument.

I will not go back there until they are gone because that store will be brought down by them. Thanks.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article